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Terms & Conditions

Turkey Travel Guide


  1. Istanbul Stopover Tours is a Class A licensed travel agent registered as a member of the Association of Turkish Travel Agencies (TURSAB License 6767)   Istanbul Stopover Tours also trades as Hereinafter referred to as “”
  2. These booking conditions apply to the person making the booking (the Guest) and all other persons on whose behalf the booking(s) are made.
  3. These terms and conditions apply to all bookings made through . A deposit is paid for a tour provided by is taken to be an acceptance of these terms and conditions.
  4. acts as agents on behalf of all the suppliers (including airlines, tour and cruise operators, car hirers and accommodation providers) in your booking.
  5. The Guest is contracting with for the provision of certain services. In almost all cases the services will be provided by 3rd party suppliers including airlines, tour operators, hotels, museum and historical sites. Any terms and conditions applied by those suppliers to their Guests also apply to your booking. Copies of those terms and conditions are available upon request.
  6. These booking conditions govern the Guests’ relationship with Should a supplier be unable to provide one of the services contracted for will provide an alternative and equivalent service. or otherwise provide a refund for that service of portion of the itinerary.
  7. Any Guest making a booking must be at least 18 years of age and must be authorized to make the booking on behalf of the members of the party.



  1. Within these terms and conditions the following words have these meanings:

(a)    The Guest – a person or persons who pays for the provision of travel services. hotel accommodation, car rental, airfares tours and other services.

(b)   The tour – any package of services provided by as agent for its suppliers

(c)    The tour commencement – the date on which the first service is to be provided. Typically this will be an airport transfer on arrival in Turkey, though it may be another service which is first to be provided.

(d)   Suppliers – 3rd parties including but not limited to airlines, hotels, museums, historical sites, gulet operators, cruise operators, tour operators, transfer companies and guides which provide tourism services to customers.


  1. After we have received the Guests’ deposit or full payment (if applicable and we have issued a receipt, a contract will exist between the customer and effective from the date printed on the receipt.   The terms and conditions of each supplier in the booking with will also apply to the guests’ booking. Once the contract(s) is made, the airlines, accommodation provider and any other supplier is responsible for providing the guest with what the guests has booked.



  1. acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by the Guest . The Guests’ booking will be subject to the terms and conditions applied by the provider of the service or products. The Guest accepts that if the travel services or products are not supplied in accordance with the booking, the remedy lies with the service provider and not
  2. undertakes to try to resolve all disputes and issues at first instance. undertakes to represent services provided by others accurately and reasonably. undertakes to act in good faith and attempt to find alternatives if a supplier cannot or will not supply the contracted service., will not be liable for failures on the part of suppliers or any loss or damage suffered as a consequence of the provision of services by third party suppliers.



  1. Every effort is made to ensure that the prices quoted to you are correct. however acts only as an agent and relies on information provided to us from the suppliers of the travel services and products. undertakes to bring to Guests’ attention any change in price made prior to the Guest completing their booking and paying the balance of the price.



  1. Many airfares are subject to strict conditions regarding amendments, cancellations and refunds. If is required to re-issue a ticket due to the provision of inaccurate or unclear information, the Guest will be required to pay for the re-issue. This may amount to the purchase of a new full fare ticket.   The Guest is responsible for providing their name (and all names of all people travelling in their party) as it appears in their passports and undertakes to take care to provide passport numbers with accuracy.
  2. If is required to re-issue a ticket due to its own error will bear the full cost of such re-issue.



  1. All airfares are subject to taxes and charges levied by the relevant governments and the airlines themselves.   From time to time governments increase airport taxes and levies and airlines impose fuel surcharges without notice. will endeavour to notify the customer of such charges in advance but reserves the right to pass on fuel and tax increases levied by governments and/or airlines, without notice.



  1. All domestic Turkish airlines and most international airlines now issue electronic tickets called e-tickets, rather than paper tickets. The guests will be provided with the details of their flight booking and a reference number. The guests may not receive any other documentation confirming flights. All passengers travelling on an e-ticket will be required to produce photo identification at check in.
  2. The airline on which the guests is/are booked may change its departure time or cancel a flight. will notify guests of changed departure times where possible and endeavour to reorganize other arrangements to ensure guests meet scheduled departures. However has no liability for any loss or damage suffered as a consequence of an airline delaying or cancelling flights.



  1. requires 10% of total tour fees to be paid as a non refundable deposit. This deposit payment will secure your booking.
  2. requires the balance of all tour fees to be paid in full
  3. Failure by the guest to pay the balance of tour fees may result in cancelling the booking. The deposit will not be refunded.
  4. If any tour fees remain outstanding at the commencement of the tour reserves the right to cancel day tours, transfers, night shows or other services until all tour fees are paid in full.
  5. accepts payments by Visa Card Master Card or international bank transfer to bank account in various currencies in Istanbul. does not accept payment by American Express or Diners Club cards.
  6. will issue a formal receipt stamped and signed to the guests upon receipt of any funds by international transfer, or on advice that a credit card transaction was successful and deposit payment has been taken.
  7. Bank Fees incurred as a consequence of international bank transfer are the responsibility of the guest. Occasionally a guest sends an amount of money by international transfer, but their bank uses an intermediary bank to transmit the funds to bank accounts. Often such intermediary banks will impose their own transactions fees without notice. In such cases the guest is liable to make up any shortfall in the tour fees received by unless agreed otherwise.
  8. undertakes not to pass on credit card transaction fees, except as specified below.
  9. requires one deposit payment one balance payment unless the booking is made less than 15 days before the tour commences. In that case requires the full tour fee to be paid in one transaction. If guests split deposit payments and balance payments between multiple credit cards or a combination of credit cards and international transfers, reserves the right to charge transaction fees.



  1. may contract with another travel agency (“commissioning agency”) for the provisions of services to their customers. will be responsible for the provision of those services via its suppliers to the guest , who will travel and enjoy the tourist service.
  2. will advise the commissioning agency of the price of the tours, and what percentage of this price the commissioning agency may retain. The commissioning agency may charge their guest tour fees greater than the price advised by but should not charge the guest tour fees less than the price advised by



  1. A booking may be comprised of tours, hotel reservations, transfers, flights, cruise cabins, gulet charter and/or optional extra activities including, but not limited to, hot air balloon tours, horse riding tours, jeep tours, cooking classes, walking tours and Turkish bath experience.
  2. All arrangements made under one four-digit Booking ID constitute one booking, regardless of whether separate invoices have been issued to different passengers within the booking, or different payments have been received from different passengers within the booking, or slightly different arrangements have been made for various passengers within the booking.
  3. Cancellation by one passenger within the booking may result in reasonably concluding that the entire booking has been cancelled.   Where passengers were to share a private tour guide. private vehicle rental, hotel room, gulet charter, cabin charter on a gulet cruise or a private transfer greater than 3 hours, and where one of those passengers cancels his or her booking. will necessarily conclude that all passengers in the booking have cancelled their booking. This may have the consequence of all passengers forfeiting some or all of their tour fees consistent with the following terms.
  4. If the guest cancels their booking for any reason. they are not entitled to a refund of the 10% deposit.   The deposit is a Non refundable deposit regardless of the period between when the tour is booked and the actual commencement date of the tour.

(a)    If the booking is cancelled by the guest prior to the payment of a deposit no fees are payable

(b)   If the booking is cancelled by the customer after payment of the deposit and up to 15 days to the commencement of the tour the guest forfeits the deposit.

(c)    If the tour is cancelled by the guests fewer than 15 days prior to the tour commencing but greater than 7 days before the tour commences the guest forfeits 25% of the total tour fees (including the 10% non refundable deposit)

(d)   If the booking is cancelled by the guest 7 or less days prior to the tour commencement the guests forfeits all tour fees.


  1. Amendments to a tour, initiated by the guest after the payment of a deposit, may attract and amendment fee. Amendments requiring changes to bookings for hotels, tours, flights, cruises charters, vehicle rentals and/or transfers on three or more days of an itinerary will ordinarily be charged a Euro 100 amendment fee.
  2. Amendments requiring changes to bookings for hotels, tours, flights, cruises, charters, vehicle rentals and/or transfers no five or more days of an itinerary may be regarded as a full or partial cancellation of a tour and result in a great percentage of tour fees consistent with the cancellation provisions above.
  3. Costs incurred by as a result of amendments (such as non-refundable airfares which are cancelled, or cancellation fees imposed by hotels or tour operators) will also be passed on to the guest. The guest will be advised of the aggregate of such costs and given the opportunity to continue with the amendment.   Agreement to continue with the amendment is taken as agreement to accept the advised amendment cost (as well as any amendment fees)



  1. bears no liability or responsibility for tours cancelled due to illness, injury or death of a guest or close relative or partner of a guest or any other personal matter. bears no responsibility of liability for tours cancelled due to natural disaster, terrorism, environmental catastrophe or changed governmental travel advisories.
  2. As i s only acting as an agent, it bears no liability in respect of the supply of any element of a booking including any liability for illness, personal injury death, or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by negligence.   Any claim for damages for injury illness loss or death must be brought against the relevant supplier of the travel services or products.
  3. bears no liability if a guest is unable to enjoy services provided due to them being incarcerated or detained by governmental authorities or refused entry into Turkey or any other country where services were to be provided.
  4. Nothing in these terms and conditions shall be read as excluding, restricting or modifying rights under relevant Turkish legislation.
  5. warrants to act in good faith to procure services from suppliers which use safe vehicles, aircraft and sea-going vessels. warrants to procure services only from fully licensed guides and tour operators. undertakes to only contract with suppliers it reasonably believes take care to protect the health and safety of their guests.
  6. undertakes to provide a mobile phone contact for a fluent Turkish/English speaker, available 24 hours per day while the guest is in Turkey, to assist in resolving emergencies or unexpected contingencies.
  7. strongly advises guests to take out their own comprehensive travel insurance policies, providing coverage for property loss and/or damage, medical expenses and repatriation back to the home country in the case of injury, illness or death. advises guests to take our appropriate travel insurance at the time of paying a deposit as the policy should also cover loss of deposit and cancellation fees.



  1. Generally inclusions and exclusions are to be determined by the individual contract between and each guest on an individual bases. The contract is contained largely in the itinerary attached to each booking, together with reference to these terms and conditions.
  2. If an itinerary is silent as to whether an item is included or not, the following generally applies.
  3. ours generally include
  4. Tolls, traffic fines incurred by professional drivers, fuel and parking fees
  5. Regular buffet breakfast at each hotel during the hours usually provided
  6. One arrival transfer and one departure transfer between hotels and airports
  7. tours generally exclude
  8.  Special breakfast provided very early for customers with early departures where hotels are unable to accommodate early breakfasts
  9. Late checkout for customers who will not be picked up from the hotel until late on their final date at that hotel
  10. Turkish Visa Fees
  11. International airfares
  12. Mini bar charges, phone calls, laundry, meals other than those described in the itinerary
  13. Drinks with meals
  14. Charges incurred due to damage by the customer to the hotel or vehicles provided
  15. Items of a personal nature
  16. Travel insurances except as required under Turkish Law
  17. Additional arrival or departure transfers between airport and hotel for customers is one party who are arriving or departing on different flights
  18. Gratuities or tips for driver and/or guide which are optional but customary



  1. shall not be liable for any loss or damage incurred as a consequence of or any of the suppliers being unable to perform their obligations under the guests’ contract(s) due to unusual or unforeseeable circumstances (“a force majeure event”) beyond the control of the party affected by the force majeure event.
  2. In the event of a force majeure event, may. at its sole discretion, assist the guest to make alternative travel arrangements or to provide a partial refund for services not provided.



  1. It is the guests own responsibility to ensure they have a valid passport at the time of travelling. Such a passport should have validity for 6 months beyond the planned date of return to the home country.
  2. It is the guests’ responsibility to ensure that they hold all necessary visas and permits.



  1. Guests with chronic illness, reduced mobility, physical or intellectual disability or other special needs should advise these prior to booking their tour with will advise whether or not such special needs or requirements can be accommodated and may recommend a modified itinerary. may impose surcharges for meeting additional needs of guests such as particular vehicles with easy access, hotel rooms with wheelchair access or wide hallways or special assistant guides.
  2. reserves the right to refuse to provide services to a guest with special needs where it is unable o accommodate those needs or where it would not be safe to do so.
  3. Special dietary requirements should be advised more than 30 days prior to the tour commencing. will endeavour to see that suppliers provide safe meal options for passengers with allergies or food intolerances, but cannot guarantee safe meals in all cases of all allergies.



  1. requests that dissatisfaction with services is reported by email to the individual travel agent with whom the guest communicated prior to the tour, or by calling the 24 hour contact by mobile phone. shall attempt to resolve the matter immediately and will act in good faith in trying to meet the guests needs in accordance with the contract. If the guest remains dissatisfied they must write to within 28 days from the end of the tour. Failure to notify dissatisfaction at the time it occurs may mean is unable to resolve the dispute after the guest returns home.



  1. In order to process your booking, needs to pass your details on to the relevant suppliers. will take all reasonable precautions to ensure the security of that information.
  2. is required to retain credit card information for up to seven years from the date of the charge to the card. undertakes to store credit card information securely. whether it be in locked cupboards or secure electronic information systems.



  1. Your contract with is governed by the laws of Turkey. Guests agree to submit to the jurisdiction of the courts of Turkey to determine any dispute pertaining to the contract.
Turkey Travel Guide Tours